User Services Analyst

• Pioneered the design, implementation, and governance of various Microsoft SharePoint 2010 sites for internal and external use.

• Built automation system for external to internal data moves in C#.

• Supported Active Directory administration, auditing and scripting with PowerShell and Perl.

• Advised business on immediate and potential security concerns.

• Aided non-technical end users with their day to day issues.

Network Analyst

• Assisted in the monitoring and support of several international client networks, including thousands of individual sites and their backbone infrastructure, firewalls and servers.

• Participated in change procedures and documentation upkeep.

• Proactively sought efficiency improvements through scripting and research of beneficial technologies.

• Communicated with team members, client help desks, management and end users through email, phone, and internal instant messaging.

• Learned and utilized Red Hat Enterprise Linux, AIX, and other IBM utilities.

Network Technician Fast Track

• Courses included: Microsoft Server 2003 administration, Cisco networking, Linux administration, A+ hardware diagnosing, cabling.

• Graduated with an overall GPA of 4.0/4.0.